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Returns & Complaints

Something wrong? Don't worry! Needle&Art makes no problems about placing complaints nor exchanging products. Everything will be settled swiftly, effectively and of course 100% professionally.

  1. Returns

    Each of our customers has the right to return any purchased product within 14 days from the moment of receiving the parcel without the need to provide any explanations. Products should be not used, package must contain all the elements with which the goods were delivered. If possible, should be sent along with the original packaging.

  2. Complaints

    Complaints can be submitted to two years from the date of purchase.

  3. Delivery address

    ul. św. Jadwigi Królowej 11
    32-651 Nowa Wieś

    Please write "RETURN" or "COMPLAINT" on the parcel.

  4. Shipping cost

    Please notice that we will refund you only the product value without any shipping costs.

  5. Contact us

    If you have any other questions about return or complaints please write to us: or use contact form.