Something wrong? Don't worry! Needle&Art makes no problems about placing complaints nor exchanging products. Everything will be settled swiftly, effectively and of course 100% professionally.

1. Returns

   Each of our customers has the right to return any purchased product within 14 days from the moment of receiving the parcel without the need to provide any explanations. Products should be not used, package must contain all the elements with which the goods were delivered. If possible, should be sent along with the original packaging.

2. Complaints

   Complaints can be submitted to two years from the date of purchase.

3. Delivery address

   Needle&Art
   ul. św. Jadwigi Królowej 11
   32-651 Nowa Wieś
   Poland

   Please write "RETURN" or "COMPLAINT" on the parcel.

4. Shipping cost

   Please notice that we will refund you only the product value without any shipping costs.

5. Contact us

   If you have any other questions about return or complaints please write to us: needleart@needleart.pl or use contact form.